Code of Business Conduct
At Holt Property, we strive to espouse and maintain the highest standards of propriety, professionalism, ethics and integrity in all aspect of our business. We are committed to complying with all laws, regulations, rules, codes and guidelines that are applicable to our business. To this end, our staff are committed to adhering to the following principles:
Anti-money laundering, countering the financing of terrorism and proliferation of weapons of mass destruction
Holt Property staff are committed to combating financial crime by complying with Holt Property’s policies and procedures and all applicable laws, regulations, rules, codes and guidelines relating to money laundering, the financing of terrorism and the financing of the proliferation of weapons of mass destruction.
Anti-bribery and corruption
Holt Property staff adhere to a strict anti-bribery and corruption policy prohibiting, inter alia, the offering, giving, solicitation or the acceptance of any bribe or corrupt inducement, whether in cash or in any other form.
Other criminality
Holt Property staff will not facilitate, assist or enable another person to commit a criminal offence.
Confidentiality
Holt Property staff are committed to maintaining confidentiality over clients' affairs at all times and to ensuring that all confidential and personal data is secured and protected from unlawful access, loss, damage or destruction in accordance with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Build and maintain longstanding and trusted relationships
Holt Property staff are committed to an open culture that delivers transparency in respect of terms of business and pricing.
Diversity and inclusion
Holt Property and its staff adhere to a non-discrimination policy and to applicable laws prohibiting discrimination, either directly or indirectly, against members of staff, job applicants, clients, suppliers or other persons on the grounds of sex, marital status, sexual orientation, colour, race, religion, disability, age, ethnic or national origins.
Corporate social responsibility
Holt Property staff support a proactive approach to corporate social responsibility by leading and participating in various initiatives and charitable endeavours to create shared value, for Holt Property and for the society in which we conduct our business as a whole.
Complaints
It is our policy to ensure that all complaints are handled professionally and consistently. We define complaints to be any expression of dissatisfaction and adhere to the RICS Rules of Conduct for Firms, Complaints Handling Guidance for Best Practice and The Property Ombudsman Complaints Procedure. Each query to Holt Property is dealt with the utmost care and consideration. All complaints are to be directed to our Complaints Officer Lucy Quibell lucy@holtproperty.com. A copy of our Complaints Handling Procedure can be viewed via this link